Custom Gift FAQs | Harmeng Den Personalized Home Decor Help
FAQs About True Custom Gifts
1：Q: I only have ideas and concepts right now — can you turn them into a custom product?
A: Absolutely! Our team specializes in bringing your ideas and creative vision to life. Just share your concept with us, and we’ll help create a fully personalized design tailored exactly to what you have in mind.
2：Q: Can you create a custom design using my handwritten letter to my mom, keeping my original handwriting, and adding bows and small flowers since my mom loves them? I want it to show my love and thoughtfulness.
A: Absolutely! We can keep your original handwriting from the letter to make it personal and sincere. We will also add delicate bows and small floral elements to the design because your mom loves them, creating a unique, warm, and meaningful custom piece full of your love.
3：Q: Are your custom products eco-friendly?
A: Yes, all our custom products are made with eco-friendly materials. We can assist with SGS environmental testing upon request, but the associated testing fee will be the customer’s responsibility.
4：Q: Can you use only part of my photo for the design?
A: Yes. Unlike standard custom printing services that print the entire photo as-is, we allow you to select only the specific part of an image you want—such as a child's artwork, a handwritten letter, or a pet's face.
5：Q: Can you change the style of my photo to oil painting or anime?
A: Absolutely. We offer style transformation services including oil painting, anime, American cartoon, cyberpunk, and more. Just tell us which style you prefer.
6：Q: Can I choose my own fabric instead of the standard options?
A: Yes. In addition to our premium fabric selection, you can specify your own fabric. Most custom printing services do not offer this flexibility.
7：Q: How many images can I use on one product?
A: Unlimited. You can upload as many images as you want, place them anywhere on the product, and scale or rotate each one freely. No fixed positions, no fixed sizes.
8：Q: Do you accept B2B bulk orders for events or corporate gifts?
A: Yes. We work with golf clubs, real estate agencies, hotels, corporations for annual events, and designers. We provide customized products with your branding, event theme, or client preferences.
9：Q: Can I request changes if I’m not happy with the design?
A: Absolutely! We offer 2 free design revisions for every order. Any additional revisions after that will be charged at $3 each.
10：Q: Can you help fix blurry or low-resolution photos/images?
A: Absolutely! Our team can enhance and sharpen your photos for better print quality. We can also add or remove elements as needed to make your final product look clean and beautiful.
11：Q: Can I choose my own custom size instead of your standard sizes?
A: Yes, absolutely. In addition to our standard size options, we are happy to accommodate custom size requests. This level of flexibility is not offered by most other custom services.
12：Q: Can I order custom printed fabric from you, then DIY the final product myself at home?
A: Absolutely! We welcome customers who want to DIY their own meaningful pieces. A handmade, self-made product carries extra warmth and personal love, making it even more special.
13：Q: How long does custom production take?
A: Each item is fully custom-made just for you, including design work, custom sizing, printing, and even special fabric selections. Every finished product also undergoes quality control to ensure the best result. Standard production time is 3–10 business days, and we always strive to complete your order as early as possible. For bulk custom orders, please contact us directly to confirm a specific production timeline.
14：Q: How long does shipping take?
A: Standard shipping usually takes 8–15 business days, and most orders arrive within this window.
In some cases, delivery may be slightly delayed due to weather, customs processing, remote delivery areas, or other unexpected factors.
15：Q: How do I care for my custom product?
A: You may machine wash or hand wash it, then air dry or tumble dry on low heat. Do not use a steam iron on the item.
16:Q: Do you accept returns or exchanges for custom items?
A: As all products are uniquely custom-made to your personal design and specifications, returns and exchanges are not accepted once produced.
If your item arrives defective or damaged, please contact us promptly. We will review the issue and may offer a partial refund, full refund, or reprint/reproduction based on the situation.