Refund policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. Most items sold may be returned within 14 days from the delivery date with some exceptions (see Non-Returnable Items section below) if they meet all applicable return requirements listed in this Return Policy.

1. Cancellations

1.1 The 30-Minute Cancellation Window
We begin producing your order almost immediately after it is placed. You have a 30-minute window from the moment your order is confirmed to cancel and receive a full refund.

To cancel within this window, contact us immediately via the methods.
If your cancellation request is received within 30 minutes and production has not yet started, we will cancel the order and issue a full refund within 14 calendar days to your original payment method.

1.2 Cancellations After 30 Minutes
Once 30 minutes have elapsed, your order will have entered — or be imminently entering — our production queue. At this point, materials will have been committed: ink, transfer paper, substrate, fabric, and workforce time are all allocated to your specific job.

Cancellations requested after the 30-minute window are subject to a mandatory 20% production charge on the order value to cover committed materials and labor.
Where production is already substantially complete, a higher deduction reflecting actual costs incurred may apply. We will always explain how any deduction is calculated before processing.
We will confirm the applicable charge in writing before processing your cancellation, and any refund due will be issued within 14 calendar days of confirmation.

1.3 “Check Design” Confirmation
Where your order flow includes a “Check Design” step or equivalent design-approval prompt, clicking to confirm and proceed constitutes your authorization to begin production. We treat this as your explicit instruction to manufacture. Please review your artwork carefully before confirming.

2. Personalized & Custom-Made Products

2.1 Our Quality Commitment
Every product is handmade in-house at our factory. Our production team and quality-control processes are designed to catch issues before dispatch. However, as with all handmade goods, occasional human error can occur. Where a product we have manufactured falls short of the standard you are entitled to expect, we will put it right.

2.2 Faulty or Defective Personalized Products
Goods must be of satisfactory quality, fit for purpose, and as described. 
Image Quality: The final print quality depends on the resolution and clarity of the image you upload. Blurry, pixelated, or low-resolution images will result in less sharp prints and are not considered manufacturing defects.（If you need our help with the image processing, please contact us）

Color Disclaimer: Due to differences in monitor displays and fabric printing processes, colors may vary slightly from the digital preview. This is normal and does not qualify as a defect.A tolerance of ±1-2 cm in size is normal for handmade items.

By placing an order, you confirm that you have reviewed and agree to this policy.

If your personalized product arrives faulty or defective due to a manufacturing error on our part, you may reject the goods and receive a full refund,you must contact us within 14 days of receiving your order. This timeframe helps us investigate the issue promptly and gather relevant production records.

2.3 How to Report a Fault — Step by Step
Do not return the product without contacting us first. Unauthorized returns may not be accepted and could delay resolution.
Send clear photographic or video evidence of the fault, including:
A full image of the product
A close-up of the specific fault or defect
The product label or packaging if relevant
We aim to respond within 12 business hours of receiving your evidence.
We will confirm whether the issue constitutes a manufacturing fault and propose a remedy: remake, repair, or refund.
If a physical return is required, we will provide a returns authorization number and return instructions. Do not return without this authorization.

2.4 Returning a Faulty Personalized Product
Where a physical return is authorized by our team:

Return via a tracked and signed-for delivery service. We cannot accept liability for items lost or damaged in return transit if a tracked service is not used.
The product must be returned in its original or unused condition, securely packaged.
You are responsible for the cost of return shipping. Where the fault is confirmed as our manufacturing error, we will reimburse reasonable return shipping costs upon receipt and inspection of the item.
We will process any refund or issue a remake within 14 calendar days of receiving the returned goods.

2.5 Return fee
Regarding shipping costs associated with returns: if the return is not due to a product defect, the shipping costs must be borne by the customer.

Note: Please be sure to contact us to obtain the return address before returning any items.

 

3. We do not accept exchanges for custom-made products.

4. Refunds — Timescales & Method

4.1 Refund Timescales
Cancellation within 30 minutes: Refund initiated within 24 hours, credited to your account within 5–10 business days depending on your bank.
Cancellation after 30 minutes (20% charge): Refund of remaining amount within 14 calendar days.
Manufacturing fault: Refund or remake within 14 calendar days of our confirmation or receipt of returned goods.
Transit damage / lost in the mail: Refund or remake within 14 calendar days of confirmation.
Non-personalized returns: Refund within 14 calendar days of receiving the returned goods.

4.2 Refund Method
All refunds are issued to the original payment method used at checkout. We cannot refund to a different card, account, or payment method. If the original payment method is no longer active (e.g. expired card), we will work with you to find an alternative solution.

4.3 Partial Refunds
In certain circumstances, a partial refund may be appropriate — for example:

Where a product has a minor fault that does not warrant a full remake (a price reduction may be offered instead)
Where a cancellation after 30 minutes incurs the 20% production charge
Where a non-personalized item is returned in a condition that reduces its value
We will always explain the reason for any partial refund before processing it.

5.Contact us
For all returns, refunds, cancellations, and quality queries:

Email: Harmeng2026@outlook.com
Work time:  Mon–Fri,  9:00 AM–5:00 PM (New York GMT-4)